Can I pick up my box from the farm?
Yes! Select 'Farm Pickup' as your delivery method at checkout.
How do I order a box to pick up at the Farmers' Markets?
Simply select 'Farm Pickup' at checkout, then email email@example.com with your order number to let us know when you'd like to collect.
Do I need to be at home to receive my order?
Nope - our couriers will leave your box at the door or in a safe spot of your choosing.
Why can't I order for my preferred delivery day?
If you have selected your preferred delivery day, and there are no options showing underneath, then you have missed the cut-off for orders this week. Try selecting another delivery day.
Next week's boxes are uploaded every Wednesday.
Why can't I get Bellbird Bread delivered outside of Christchurch?
For deliveries that are outside of Christchurch, your box will already be on route to you before the bread arrives to us for packing.
Do you reuse the boxes?
Yes - If your box is in reusable condition you can leave it out (flattened) on your next delivery day and our couriers will return them to us for another go around.
Is everything organic?
Unless clearly stated otherwise, everything is certified organic. We are AsureQuality certified, and our certification number is #1444
If something isn't certified it will be identified as 'Spray Free'. Though it isn't certified as organic, it hasn't come into contact with any nasty chemical fertilizers or pesticides.
Am I guaranteed to get everything I order?
Range is subject to availability on the day. We will do everything we can to fulfill your order, but the nature of farming means we can't guarantee it.
If we are unable to supply an item in your box we will swap it for a similar item of equal or higher value. If you are ever unhappy with the swap just let us know and we'll credit you, no worries.
If you have any other questions, please email firstname.lastname@example.org and we will be happy to help
Three reasons you'll love our veggie boxes...
Our nutrient rich soils, and the absence of harmful chemicals, enhance the nutritional content, safety, and taste of the food we produce. Try it out, we're confident you'll taste the difference!
When you order your veggies they are still in the ground!
We get produce from the field to your door in under 24hrs, ensuring you get the freshest veg possible.
Our friendly couriers deliver from our gate, to your door.
If you ever have an issue just email our customer service team and we will sort it out in a jiffy!
Try our veggie boxes worry-free with our easy refund policy
If you're not satisfied simply contact us and we'll give you a full, 100% hassle-free refund within 30 days of your original order.