Refund policy

REFUND

Thank you for supporting your local organic vegetable growers. We endeavour to supply you with the best quality produce at all times. 

If you aren't satisfied with your order we are happy to provide you with a refund, credit, or a replacement. 

In the case that you do receive an item that is below our top standard please do let us know by emailing us at veggies@streamsideorganics.co.nz as soon as possible. Please include photos of the item(s) with your email.

We always appreciate your feedback on any items and any part of our service and we thank you for your understanding and support. 

 

MISSING ITEMS:

Whilst we take the utmost care in packing your boxes we are only human and errors can occasionally occur. If we do miss an item from your box please advise us as soon as you can by using the email above. 

We will then assess and either credit or refund you the amount of the item. 

PRODUCT WEIGHTS:

Due to the large variance of unit weights found in some types of produce, the exact weight of produce in boxes may not exactly match what was ordered. A tolerance of up to 10% should be expected in weighed produce items. Where ever possible we will endeavor to balance under supply on one item with over supply of others, so box value remains similar.

  

CANCELLATION:

We are unable to cancel any orders once they have been placed. We are able to update the delivery date (within reason, and subject to order change) up until the time of the cut off for the order placed. 

CREDIT CARDS/PAYMENT:

We require pre payment for all orders either online through credit card or other online payment platform, (e.g., Paypal, Shop Pay).  If the money has not come through by the time of the cut off for each order we retain the right to cancel the order.